(by Rich 4-22-08)
I concur completely with the comments made by "Sharleyf" on this website -- could not have stated it better myself.
I have experienced an identical situation, perhaps worse. It took Whitewater Pools 19 months to complete my swimming pool, and then only because I leaned on them hard and threatened them with legal action.
Worse, each and every component of my pool has very serious issues: water feature, swim-up bar, in-floor cleaning system, skimmers installed incorrectly, a sanitation system which in just 2 1/2 months did over $15K in damage to plaster and all metallic equipment from the lights to the stainless steel DE filter. The local manager of the company made the following ludicrous statement to me on 3/31/08: "There is no relationship between alkalinity and PH."
That may very well be true on the planet that he came from, but not here on Earth.
Throughout the ordeal, the company has "hung me out to dry", been totally unresponsive to my concerns, given me 180-degree WRONG advice, failed to keep promises, and currently won't return my phone calls. The aforementioned advice resulted in the addition of 63 gallons of muriatic acid and 129 pounds of calcuim to the new pool in it's first 10 weeks of existence, at which point I was told to add
MORE calcium to bring the calcium level to 2000 ppm. That would require an additional 192 pounds!
The buck had stopped -- I refused to comply.
My "Whitewater Experience" has been the nightmare of my lifetime -- they are the swimming pool company from ***. It therefore comes as no surprise that the company has 18 unresolved complaints over the past 36 months at the Tucson BBB and is labeled as an "unsatisfactory" company by the BBB. The BBB also has a problem with the company continuing to represent themselves as a BBB member and using the BBB logo even though they have not been a BBB member since 2005. The company has cheated me, their representatives have lied to me, and they have breeched their own contract with me in numerous ways. The Arizona Registrar of Contractors also has an abundant set of issues (complaints) with Whitewater, and they have been sued recently by multiple customers. I would not wish this company on my worst enemy. There is much more to say about this company, but there is inadequate space on the internet .....